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  order status issues

started a topic 3 months ago | Viewed: 636 times | Likes: 0



I hope this message finds you well. I am writing to urgently address an issue I am currently facing with my orders. Despite receiving payments, they are stuck at the "Pending Payment" status. Upon checking the paytabs dashboard, I confirmed that the payments were indeed processed. Additionally, I've noticed that even the declined orders are facing the same status issue.


This situation has occurred in the past, and I am puzzled by its recurrence. It seems unlikely to be related to client behavior, as all orders, including the declined ones, are experiencing the same problem. The prompt update of the order status to "Processing" is crucial for me, as it triggers the sending of an important email to my clients.

I kindly request your assistance in resolving the following:

How can I address and resolve this pending payment issue?

Is there a way to update the status of all affected orders simultaneously?




Welcome, Dear Mehdi,

Thanks for reaching PayTabs out on our Developers Community. My Name is Osama El-Hamahmy the technical support team and I will be looking into this post and following up with you.

I apologies for the delay in responding. However, you have opened ticket number 202763 with the identical topic/issue. We will handle the aforementioned situation from there.

You should also know that we are providing you with a great "Solutions Portal" that includes so many articles that can walk you through any situation such as the "The How to & The What Is (FAQ)" category which contains the technical and non-technical FAQ, and the "How to Integrate with PayTabs?" category which contains all the available methods to integrate with the fully detailed documentation and "Troubleshooting Your Issues/Errors" category which will allow you to trace and solve your issues without seeking for any assistance.

Please don't ever hesitate to comment back if you still have further inquiries.  Let me know if there's anything else I can help with.

Glad to be always in help.

Hoping you have a profitable and successful trade.