Hello, I hope this message finds you well. I am writing to urgently address an issue I am currently facing with my orders. Despite receiving payments, they are stuck at the "Pending Payment" status. Upon checking the paytabs dashboard, I confirmed that the payments were indeed processed. Additionally, I've noticed that even the declined orders are facing the same status issue.
This situation has occurred in the past, and I am puzzled by its recurrence. It seems unlikely to be related to client behavior, as all orders, including the declined ones, are experiencing the same problem. The prompt update of the order status to "Processing" is crucial for me, as it triggers the sending of an important email to my clients. I kindly request your assistance in resolving the following:
How can I address and resolve this pending payment issue?
Is there a way to update the status of all affected orders simultaneously?